Return and refund policy

Overview

We design highly personalized experiences (including Surprise Dates and Proposals). This policy explains when refunds apply, how cancellations work, and how to request a review.

Eligibility

• Custom Experiences: Non-refundable once planning, design, vendor outreach, or purchases have begun.
• Standard Packages: Refundable in part under the timeline below.
• Digital/Creative Assets: Non-refundable once delivered (mood boards, itineraries, vendor lists, templates, etc.).
• Third-Party Costs: Venue, catering, music, transport, florals, and similar fees follow the vendor’s policy and may be non-refundable.

Cancellations & Rescheduling

Standard Packages

• 7+ days before the event: 50% refund or one free reschedule (subject to new date availability).
• Within 7 days: Non-refundable; one reschedule may be offered with an administrative fee and any vendor change fees.

Custom Experiences

• Non-refundable after planning begins. We can often reschedule (subject to availability and any vendor fees).

Rescheduling Windows

• Send requests at least 72 hours in advance. Short-notice changes may incur fees or be unavailable.
• Rescheduled dates must typically occur within 60 days of the original date unless otherwise agreed in writing.

Refund Exceptions

• Our error or cancellation: If we cannot deliver due to our error or we cancel, you’ll receive a full refund of amounts paid to us (excluding third-party fees already committed unless those vendors refund us).
• Force majeure: Weather emergencies, government restrictions, or events beyond reasonable control will be handled with good-faith rescheduling first. Refunds depend on vendor policies and costs incurred to date.

How to Request a Refund or Reschedule

Email or call us with the details below. We’ll respond within 1–2 business days.

📧 proposal@eclipseserendipity.com
📞 +1 (662) 350-0477

Please include:

1. Full name and contact info
2. Order/booking number
3. Event date
4. Reason for the request

Processing of Refunds

• Approved refunds are returned to the original payment method within 7–10 business days.
• Your bank/card issuer may require additional time to post the credit.
• Chargebacks filed before contacting us may delay resolution—please reach out first so we can help.

Policy Updates & Contact

We may update this policy at any time. The latest version will always appear on this page.

ECLIPSE SERENDIPITY LLC
125 Canna Ave, Starkville, MS 39759
📞 +1 (662) 350-0477 · 📧 proposal@eclipseserendipity.com